It’s All About Kids Gifts delivers Australia wide. To ensure safe and reliable delivery, we use Australia Post Express.
How much is shipping?
Express $9.95 - All our orders are shipped Express via Australia Post eParcel for a flat rate of $9.95 regardless of order size. If you are not home to collect your order, a card will left for collection of your parcel at the nearest post office. We will not give authority to leave as that takes away our right and yours, to confirm and prove delivery. Consider getting your parcel delivered to a PO Box or work address if you are not normally home to accept deliveries. All parcels can be tracked on www.auspost.com.au if you are worried about delivery. You will be sent an email by us and by Australia Post that will provide tracking information. Please do not wait weeks to contact us if your parcel has not arrived, the sooner we know the easier it is for us to locate. If you are concerned for any reason that your parcel has not arrived please do not hesitate to send us an email at info@itsallaboutkidsgifts.com.au and we will get back to you as soon as possible. Pick UP - Order online and pick up from our warehouse 44 Dover Drive Burleigh Heads Qld 4220 Monday to Friday 8.30 am to 2.30 pm. What are the Estimated Delivery Times? All our orders are sent EXPRESS via Australia Post eParcel Express. Delivery is usually within 1-2 business days, however some remote/regional locations may take longer. You can go to www.auspost.com.au to get an estimate of delivery for your area. The dispatch location is Burleigh Heads Qld 4220. Please note the above times are estimates only, we cannot take any responsibility for parcel delivery once dispatched, we rely on Australia Post eParcel Express to deliver them as promptly as stated. Why can I not give authority to leave? Unfortunately by giving authority to leave it also gives away any rights to having a missing parcel traced or refunded. If a parcel is left at the wrong address you have no proof of non delivery, Australia Post will say the parcel has been left and will take no further action. So for this reason we do not give any authority to leave on parcels. We have found customers still expecting us to refund lost parcels even when they have directed us to give authority to leave, but they have taken away our right to prove delivery. Do we ship internationally? No, at this stage we dispatch within Australia only.
Order placed Monday through to Friday by 1pm, will be dispatched same day. If placed after 1pm, your order will be shipped the next working day. Orders made on the weekend will be shipped on Monday. We only have available for purchase, items that are in stock and ready for shipment. Each item in our online store will display available stock, you can not order more than this amount as you will be unable to proceed through the checkout process. If for some reason we have made an error in stock levels and have sold you something that is not available, we will contact you immediately. We do not take your order and cancel it at the last minute because it hasn't arrived in stock, leaving you no time to make alternate arrangements. |
